My Neighbor Totoro Halloween Stained Glass Suncatcher

SHIPPING & HANDLING

Estimated Delivery Time = Processing Time + Shipping Time

Orders are processed on business days, Monday through Friday, excluding weekends and major public holidays. Please note that processing and delivery times may be affected during peak seasons, promotional periods, or holidays.

Processing Time

Our standard processing time is approximately 10–15 business days. During busy or holiday seasons, additional processing time may be required before your order is shipped.

Estimated Shipping Time

Shipping times may vary depending on the destination. Our estimated delivery times are:

• United States: 1–2 weeks
• Canada & Europe: 2–4 weeks
• Australia & New Zealand: 2–4 weeks
• Mexico, Central America & South America: 2–4 weeks

Please note that these delivery times are estimates only. Delays may occasionally occur due to customs processing, local postal services, weather conditions, or other circumstances beyond our control.

REFUNDS & REPLACEMENTS

We want every customer to receive an order that meets our quality standards. If there is an issue with your item, our support team will be happy to review your request.

You may be eligible for a replacement if:

• The item arrives damaged or defective.
• The print quality does not meet our quality standards.
• The item received is significantly different from the product shown or ordered on our website.
• You receive an incorrect item.

To submit a request, please contact us through our Contact Us page and include your order information, a clear photo of the item received, and close-up photos showing the issue.

Our customer service team will review the information provided. If your claim is approved, we will arrange a replacement at no additional cost.

For other return, exchange, or refund requests, please contact us through our Contact Us page. If your return request is approved, our team will provide the appropriate return instructions and return address.

Unless the return is due to an error on our part, customers are responsible for return or exchange shipping costs.

Once an approved return has been received and inspected, please allow approximately 3–5 business days for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Items returned without prior authorization, or items that have been worn, washed, used, altered, or damaged after delivery, may not qualify for a refund or replacement.